Shipping and delivery

Last updated: July 15, 2026

At Whitfield Clothing, we do everything we can to keep our customers happy. That said, we understand that sometimes a return is necessary. Below we explain our return policy clearly and simply. When in doubt, always reach out to us first at quinn@whitfieldclothing.com — we are happy to help.

Nothing in this policy affects your statutory legal rights as a consumer. Where anything below appears to conflict with those rights, your statutory rights take priority.

1. How we work

Whitfield Clothing operates using a direct-from-supplier model. To reduce packaging waste and lower our carbon footprint, we do not hold large amounts of stock ourselves. Items that are not in stock are shipped directly from our supplier warehouse in Asia. This also means that returns need to be sent to our supplier's return address, which we will provide once your return is approved.

2. Return Eligibility

You may only request a return after you have physically received the item.
A valid reason for the return is always required.
Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
Trying an item on to check fit is allowed; wearing it beyond that is not.
Sale items cannot be returned without a valid reason.
Ordering multiple sizes with the intention of returning part of the order is not allowed. Such returns may be refused if the items are not returned in saleable condition, or where abuse is suspected, subject to your statutory rights.
Certain items are excluded from return for hygiene reasons (such as underwear, swimwear, and jewelry), unless unopened and unused.

3. Timeframe and How to Start a Return

Email quinn@whitfieldclothing.com within 30 days of receiving your item to register your return.
Returns can only be registered after you have physically received the item.
Always include your order number and a valid reason for the return.
Once approved, we will send you the return address of our supplier, along with packing instructions.
Send the item back at your own cost, including any customs, duty, or courier fees required for international shipping.
We strongly recommend using a shipping method with tracking and keeping your proof of postage. Without proof of shipment, we are unable to process a return.

4. Return Costs

Return shipping costs are fully at the customer's expense, including international shipping and any customs or import fees. The customer is responsible for the shipping, the associated costs, and tracking the return shipment to our supplier's return address.

5. Friendly Alternative Solution

Because international returns can be costly and time-consuming, we are always happy to look for a suitable alternative together, such as a partial refund or discount, arranged by mutual agreement over email. Please always contact us first at quinn@whitfieldclothing.com before sending anything back.

6. Defective, Incorrect, or Damaged Items

If something is wrong with your order, such as the size, fit, or quality, please email us within 30 days of receiving the item, including clear photos and a description of the issue. Without photos and a description, we are unable to process your complaint and no right to a return or refund applies. Once we have this information, we will work to find a suitable solution as quickly as possible, in line with your statutory rights. Where appropriate, we will prioritize a replacement or refund.

7. Refunds

A refund can only be issued after the item has been received and approved at our supplier's return address.

Once approved, we will refund the purchase amount within 30 days via your original payment method.

Refunds cover the product price and, where applicable by law, the standard outbound delivery cost.

Original shipping costs, return shipping costs, and any import or customs charges are not refundable.

8. Cancellations

Orders cannot be cancelled once they have been placed and are being processed. No refund or chargeback can be opened before the item has actually arrived and been received. If you have a question or issue with your order, please contact us first at quinn@whitfieldclothing.com rather than opening a chargeback or refund directly.

9. Liability

We are not responsible for lost packages if tracking confirms the item was delivered to the address provided by the customer. An incorrectly entered address is the responsibility of the customer. Address errors must be reported within 24 hours of placing the order via quinn@whitfieldclothing.com.