Return & refund policy

Last updated: July 15, 2026

At Whitfield Clothing, we do everything we can to keep our customers happy. That said, we understand that sometimes a return is necessary. Below we explain our return policy clearly. When in doubt, always reach out to us first at quinn@whitfieldclothing.com — we are happy to help.

1. How we work

Whitfield Clothing operates using a direct-from-supplier model. To reduce packaging waste and lower our carbon footprint, we do not hold large amounts of stock ourselves. Items that are not in stock are shipped directly from our supplier warehouse in Asia. This means that returns also need to be sent to our supplier's return address, which we will provide once your return is approved.

2. Timeframe and registration

You can register a return within 30 days of receiving your item, by emailing quinn@whitfieldclothing.com.
Returns can only be registered after you have physically received the item.
Always include your order number and a valid reason for the return when getting in touch.
Once approved, we will send you the return address of our supplier.

3. Conditions

A valid reason for the return is always required.
Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
Trying on is fine, wearing is not.
Sale items cannot be returned without a valid reason.
Intentionally ordering multiple sizes with the plan to return some is not allowed.
Certain items are excluded from returns for hygiene reasons (such as underwear, swimwear, and jewelry), unless unopened and unused.

4. Return costs and process

Return shipping costs are fully at the customer's expense, including international shipping and any customs fees.
Items must be returned to our supplier's return address, provided upon approval.
The customer is responsible for shipping, costs, and tracking the return shipment.
We strongly recommend using a shipping method with tracking. Without proof of shipment, we are unable to process a return.

5. Friendly alternative solution

Because international returns can be costly and time-consuming, we are always happy to look for a suitable alternative together, such as a partial refund or discount, arranged by mutual agreement over email. Please always contact us first at quinn@whitfieldclothing.com before sending anything back.

6. Defective, incorrect, or damaged item

If something is wrong with your order, such as the size, fit, or quality, please email us within 30 days of receiving the item, and include clear photos and a description of the issue. Without photos and a description, we are unable to process your complaint and no right to a return or refund applies. Once we have this information, we will work to find a suitable solution as quickly as possible.

7. Refunds

A refund can only be issued after the item has been received and approved at our supplier's return address. Once approved, we will refund the purchase amount within 30 days via the original payment method. Original shipping costs are not refunded.

8. Cancellations

Orders cannot be cancelled once they have been placed and are being processed. No refund or chargeback can be opened before the item has actually arrived and been received. If you have a question or issue with your order, please contact us first at quinn@whitfieldclothing.com rather than opening a chargeback or refund directly.

9. Liability

We are not responsible for lost packages if tracking confirms the item was delivered to the address provided by the customer.

An incorrectly entered address is the responsibility of the customer.

Address errors must be reported within 24 hours of placing the order via quinn@whitfieldclothing.com.