Here is the rewritten Return & Refund Policy tailored specifically for Whitfield Clothing, incorporating your branding, a consistent tone, and your dedicated contact email address.

Return & Refund Policy

Whitfield Clothing

Order Confirmation & Policy Agreement

By placing an order on the Whitfield Clothing website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

Completing a purchase means that you:

• Have reviewed and accepted our return conditions, guidelines, and timeframes.

• Agree to follow the step-by-step return procedure outlined below.

• Acknowledge that, in the event of a payment dispute or chargeback, this policy and all related order records may be submitted as supporting documentation.

Returns

If you are not completely satisfied with your purchase, you may request a return for eligible items within 30 days of delivery, provided the conditions below are fully met.

Return Eligibility

To qualify for a return and subsequent refund:

• Items must be completely unused, unworn, unwashed, and unaltered.

• Items must be returned in their original condition and original product packaging.

• Only standard inspection and handling (such as trying on a garment for fit) should have occurred.

• Return shipping and handling costs are the responsibility of the customer.

Once we receive your returned package, it will be thoroughly reviewed and processed within 7 business days. We reserve the right to decline returns that show clear signs of wear, misuse, or damage not caused by us.

How to Request a Return

To initiate a return, please complete the following steps:

1. Email Us: Contact our team at quinn@whitfieldclothing.com within 30 days of receiving your package.

2. Provide Order Details: Please include the following information in your message:

   • Your order number

   • The reason for your return

   • Clear photos of the item (required if the item arrived damaged or defective)

   • Your full name and shipping address

3. Wait for Approval: Please wait for explicit return approval and mailing instructions from our team before sending anything back.

Please do not ship items back without authorization. Unauthorized returns cannot be accepted and may be refused. We strongly recommend using a tracked shipping service and keeping your proof of shipment until your return is fully completed.

Defective or Damaged Items

If your order arrives damaged or with a manufacturing defect, please contact us immediately—within 2 days of delivery—at quinn@whitfieldclothing.com.

Please include:

• Your order number

• A brief explanation of the issue

• Clear photos or a short video showing the problem

Once our team verifies the issue, we may offer a replacement depending on inventory availability and the nature of the defect. In some verified cases, returning the defective item may not be required. Replacement items are typically processed and shipped within 7 to 14 business days.

Lost, Refused, or Unclaimed Orders

• Lost in Transit: If your package appears to be lost or stuck in transit, please contact us with your order number and tracking information. We will assist with a courier investigation and arrange a replacement or refund once the loss is officially confirmed by the carrier.

• Refused or Unclaimed Packages: If a package is refused upon delivery, goes unclaimed, or is returned to us due to an incorrect or incomplete address provided by the customer at checkout, a $35 CAD fee will be deducted from your final refund to cover administrative and return shipping costs.

Cancellations & Right of Withdrawal

Under Canadian consumer protection guidelines, you may withdraw from your purchase within 30 days of receiving your order.

Please note:

• Orders cannot be canceled or modified once they have been handed over to our shipping partners.

• If your order is already in transit, you are welcome to initiate a standard return after the package has been delivered.

• To request a cancellation before your order ships out, email quinn@whitfieldclothing.com as quickly as possible. Return shipping costs for dispatched orders remain the responsibility of the customer.

Chargebacks & Disputes

If there is an issue with your purchase, we highly encourage you to contact us directly first so we can resolve it quickly, fairly, and personally.

In the event of an unannounced chargeback or payment dispute, we reserve the right to submit all relevant documentation to the payment provider or bank to verify the transaction. This documentation may include:

• Your order confirmation and checkout details

• Shipping, carrier dispatch, and tracking records

• Prior email communications and submitted images

Filing a chargeback without contacting customer support first may delay your resolution and can affect your eligibility for future purchases at our boutique.

Important Fulfillment Information

• All approved returns must be shipped directly to our central fulfillment warehouse in Asia.

• Return shipping costs are not covered or reimbursed by Whitfield Clothing.

• We are not responsible for independent customs delays or clearance issues during the return transit.

• Hygiene-sensitive items returned in used, washed, or unsanitary conditions will be automatically rejected.

• Returns are not free; standard shipping and handling fees apply to the return process.

Contact Us

If you have any questions about our Return & Refund Policy, or if you need assistance with an ongoing return, please contact our dedicated customer support team:

Email: quinn@whitfieldclothing.com